Support

If your identity verification is unsuccessful, please follow these steps to troubleshoot the issue:

Check camera access:

• Ensure your device's camera is not covered or obstructed (e.g., by a sticker or cover).
• Verify that the identity verification system system has permission to access your device's camera.

Match your profile details:

• Confirm that the name entered in your “My Profile” section matches exactly the name on your identification document (including your full name).

Use a supported browser:

• Complete the verification process using one of the following browsers: Google Chrome, Mozilla Firefox, or Safari.

Adjust for glasses:

• If you wear glasses, remove them before taking the verification photo to avoid reflections or obstructions.

Take the photos yourself:

• Ensure that you take the picture personally. Allowing someone else to take it may result in the verification failing.

Improve photo quality:

• Poor image quality is a common reason for verification failures. If possible, use a device with a better camera, such as a smartphone, tablet, or a computer with a high-quality webcam.

Seek assistance:

• If you’ve tried the above steps and your identity verification still fails, contact our investor support at info@crowdestate.eu for further assistance.

By following these guidelines, you can minimise the chances of identity verification issues and ensure a smoother process.