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  • Identity verification

    • What should I do if my identity verification fails?


    If your identity verification is unsuccessful, please follow these steps to troubleshoot the issue:

    Check camera access:

    • Ensure your device's camera is not covered or obstructed (e.g., by a sticker or cover).
    • Verify that the identity verification system system has permission to access your device's camera.

    Match your profile details:

    • Confirm that the name entered in your “My Profile” section matches exactly the name on your identification document (including your full name).

    Use a supported browser:

    • Complete the verification process using one of the following browsers: Google Chrome, Mozilla Firefox, or Safari.

    Adjust for glasses:

    • If you wear glasses, remove them before taking the verification photo to avoid reflections or obstructions.

    Take the photos yourself:

    • Ensure that you take the picture personally. Allowing someone else to take it may result in the verification failing.

    Improve photo quality:

    • Poor image quality is a common reason for verification failures. If possible, use a device with a better camera, such as a smartphone, tablet, or a computer with a high-quality webcam.

    Seek assistance:

    • If you’ve tried the above steps and your identity verification still fails, contact our investor support at info@crowdestate.eu for further assistance.

    By following these guidelines, you can minimise the chances of identity verification issues and ensure a smoother process.


    What happens if I do not verify my identity?


    Identity verification is a legal requirement for us to establish a business relationship with you. Without completing the identity verification process, we are unable to grant you access to our investment and payment services.

    If you are not prepared to verify your identity, we kindly advise you to reconsider signing up with Crowdestate.

    For users who have already created an account but are unable or unwilling to verify their identity, we recommend closing your Crowdestate account.

    Should you need assistance or have questions about the verification process, please feel free to contact our investor support team.


  • Fees

Identity verification

What should I do if my identity verification fails?


If your identity verification is unsuccessful, please follow these steps to troubleshoot the issue:

Check camera access:

  • Ensure your device's camera is not covered or obstructed (e.g., by a sticker or cover).
  • Verify that the identity verification system system has permission to access your device's camera.

Match your profile details:

  • Confirm that the name entered in your “My Profile” section matches exactly the name on your identification document (including your full name).

Use a supported browser:

  • Complete the verification process using one of the following browsers: Google Chrome, Mozilla Firefox, or Safari.

Adjust for glasses:

  • If you wear glasses, remove them before taking the verification photo to avoid reflections or obstructions.

Take the photos yourself:

  • Ensure that you take the picture personally. Allowing someone else to take it may result in the verification failing.

Improve photo quality:

  • Poor image quality is a common reason for verification failures. If possible, use a device with a better camera, such as a smartphone, tablet, or a computer with a high-quality webcam.

Seek assistance:

  • If you’ve tried the above steps and your identity verification still fails, contact our investor support at info@crowdestate.eu for further assistance.

By following these guidelines, you can minimise the chances of identity verification issues and ensure a smoother process.


What happens if I do not verify my identity?


Identity verification is a legal requirement for us to establish a business relationship with you. Without completing the identity verification process, we are unable to grant you access to our investment and payment services.

If you are not prepared to verify your identity, we kindly advise you to reconsider signing up with Crowdestate.

For users who have already created an account but are unable or unwilling to verify their identity, we recommend closing your Crowdestate account.

Should you need assistance or have questions about the verification process, please feel free to contact our investor support team.