Support

Crowdestate's members can follow their investment up in their personal investment reports.

You should be logged in to access the information on your investments.

Crowdestate might provide investment-related information by e-mail or other electronic means of communication.

Q&A section allows for asking investment-specific questions and receiving answers from Crowdestate or fellow investors.

After registering your user account with Crowdestate you can proceed to open one or several investment accounts. Please go to the "Overview" page and select "New account".

After opening the investments account, you can add funds to it by making a wire transfer to Crowdestate's bank account, using your investment account's unique reference number. Specific payment details can be found by clicking "Add funds" button on the "Overview" page.

Clicking "Add funds" displays the required payment information. 

Please pay attention to our investment account's unique reference number, which is required for automatic payment processing.

At Crowdestate, we offer the flexibility for users to create multiple investment accounts. Whether you’re an individual investor or representing a business, you can easily set up investment accounts tailored to your needs. Below are the steps to create an investment account with us.

Access your portfolio:

• Log in to your Crowdestate account.
• Click on “Portfolio” located in the upper right corner of the screen.

Add a new account:

• Within your Portfolio, click on the “+Add new account” button.
• This action will prompt you to create a new investment account.

Select account type:

On the next screen, choose the appropriate account type:

• Private account: If you’re investing as an individual.
• Company Account: If you’re investing on behalf of a business entity.

Fill in the required information:

Depending on the account type you selected, provide the necessary details.

• For private accounts, you’ll need personal information.
• For company accounts, specific business-related information will be required.

You can create as many private or company investment accounts as you need.

After logging in, please click on the "Portfolio" menu in the top right corner of your screen, then select the investment account you want to withdraw.

​

Then, click on the "Payments" in the left menu to open the "New payment" screen.

​

Fill in the form and click on "Confirm payment" to proceed.

You must confirm your payment instructions with a two-factor authentication code from your Google Authenticator app or the SMS code we sent to you.

​

Insert the correct confirmation code and complete the withdrawal process by clicking on the "Confirm" button.

To transfer funds between your Crowdestate investment accounts, follow these steps:

1. Log into your Crowdestate account and click on "Portfolio" in the upper-right corner to select the investment account you want to use for the transfer.
2. From the left-hand menu, click on "Payments" to access the "New payment" screen.
3. Choose "Transfer to your other Crowdestate account" and then select the destination account from the "Beneficiary's account" dropdown menu.
4. Enter the amount you wish to transfer and click "Confirm payment" to proceed.

For security, you will need to verify the transaction by entering a 2FA authentication code, which can be retrieved from your Google Authenticator app or via SMS, depending on your chosen authentication method. 

Once confirmed, your funds will be transferred to the selected Crowdestate account instantly.

The expected profitability in the portfolio is calculated using the XIRR method, where the system takes into account the real payment schedule, rate of return over time, and the time spent (that will be spent) on settling the project. The expected profitability indicated at the investment opportunity does not change in time, it has been entered into the investment opportunity.

Investment account becomes suspended in a few rare occasions, for instance, when the country your bank or payment account service provider is operating in, has been reclassified to be a high-risk country.

To reactivate your investment account, please log in, review your investment account details and replace your currently provided bank or payment account with the one opened in a low-risk country.

If you cannot do that, please contact our Investor Support at info@crowdestate.eu for further assistance.