Support

Crowdestate's members can follow their investment up in their personal investment reports.

You should be logged in to access the information on your investments.

Crowdestate might provide investment-related information by e-mail or other electronic means of communication.

Q&A section allows for asking investment-specific questions and receiving answers from Crowdestate or fellow investors.

After registering your user account with Crowdestate you can proceed to open one or several investment accounts. Please go to the "Overview" page and select "New account".

After opening the investments account, you can add funds to it by making a wire transfer to Crowdestate's bank account, using your investment account's unique reference number. Specific payment details can be found by clicking "Add funds" button on the "Overview" page.

Clicking "Add funds" displays the required payment information. 

Please pay attention to our investment account's unique reference number, which is required for automatic payment processing.

Every user can have multiple investment accounts, both private and business accounts.

To create an investment account under your company’s name, create a new investment account. You can create a new investment account by clicking on the investment account next to your username and clicking on ‘Add new account’.

Assign ‘Company’ as your account type and enter the information about your company.

After logging in, go through the ‘Overview’ button to the page of the investment account that you wish to transfer money from.

Click on the green button on the right ‘Make a transfer’.

The money will be transferred to the bank account that you have connected to the investment account. If your bank account information has changed or you would like to transfer money to a different account, go to ‘Overview’ – ‘Settings’ – ‘Change account settings and change bank information’.

Log into your Crowdestate account and choose the investment account from which you would like to make a transaction.

On the ‘Overview’ page, click on the green button on the right ‘Make a transfer’.

In the window that appears, choose the button ‘Between accounts’ and determine the investment account and the amount of money that you would like to transfer.

To move investments from one account to another you have to have multiple investment accounts. If you do not have multiple investment accounts yet, then please create a new investment account for yourself.

Go to the portfolio of the investment account from which you would like to move the investment. 

Find the investment and click on ‘Manage shares’.

On the next page click on the blue button on the right ‘Move shares’ (If you do not see this button, then you do not have a second investment account to move your investments to).

Choose the investment account that you wish to move the investment to and click on ‘Move your shares’.

In case you wish to move your investments to a different user account, then please contact us at info@crowdestate.eu.

The expected profitability in the portfolio is calculated using the XIRR method, where the system takes into account the real payment schedule, rate of return over time, and the time spent (that will be spent) on settling the project. The expected profitability indicated at the investment opportunity does not change in time, it has been entered into the investment opportunity.

Due to various sanctions, our clearing bank, LHV Bank AS, has imposed several restrictions regarding payments to or from high-risk countries, including a 100 EUR per payment processing fee. Also, certain countries have been placed on their blacklist, meaning no payment to and from these countries can be made at all.

Therefore since May 1, 2023, Crowdestate can not receive deposits from and execute payments to several high-risk countries named in various lists of the European Union, the European Commission, Eurostat, FATF and the Estonian Financial Intelligence Unit.

When you are opening an investment account with Crowdestate, you would need to provide us with your bank or payment account opened in a bank or payment institution operating in a low-risk, unrestricted jurisdiction. If your current country has been classified as a high-risk country, and your bank account is opened in a local bank operating in this high-risk, restricted country, you will not be able to use that bank account number to open an investment account with Crowdestate. We recommend that you open a bank or payment account in a bank or payment institution operation in a low-risk country first and then use that bank or payment account to open an investment account with Crowdestate. There are a number of neobanks and payment institutions (e.g. Revolut, Wise, N26, Monzo, Monese or Paysera, and several our international investors have chosen to use a bank or payment account opened with them.

When you already have an investment account with us and have provided us with a bank account opened in a bank operating in a restricted country, your investment account has been automatically suspended by us. To reactivate your investment account, please log in, review your investment account details and replace your currently provided bank account with the one opened in a non-restricted country. If you cannot do that, please contact our Investor Support at info@crowdestate.eu for further assistance.

Please see the list of restricted countries here.

When you already have an investment account with us and have provided us with a bank or payment account opened in a bank or payment institution operating in a high-risk country, we have automatically suspended your investment account.

To reactivate your investment account, please log in, review your investment account details and replace your currently provided bank or payment account with the one opened in a low-risk country.

If you cannot do that, please contact our Investor Support at info@crowdestate.eu for further assistance.