Support

Our password reminder (actually, reset) messages contain a unique password reset link, that is valid for only 24 hours.

In case you missed our e-mail notification or did not have time to use the link, please order a new password reminder yourself -the process itself is simple and fast.

Go to our website and look for the top-right menu:

The following window will pop-up after clicking on "Forgot your password" link:

Please enter your e-mail address you used when signing up with Crowdestate.

We will send you a new password reset message immediately.

We are continuously developing our software and our updates might cause login problems to some users.  This malfunction is caused by the remnants of our older software that has been saved into user's browser cache.

This error can be solved easily by clearing your browser's cache and trying again.

Some actions on Crowdestate platform require confirmation via an SMS code that will be sent to your mobile phone number listed on your investment account. The following actions always require confirmation by SMS:

• Creation of an investment account, and any modifications to it afterwards
• Investment order

If an SMS code does not arrive to your mobile, please try the following:

1. Check that the mobile number on your investment account is correct, and includes the international country code (i.e for Estonia it is +372 XXX XXX)
   
2. Reload the website in your browser and try performing the desired action again
   
3. Restart your mobile phone, and try performing your desired action again
   

Alternatively, you can now use Google Authenticator to confirm actions. To activate Authenticator, please log in to your user account and find a menu option with your name in the top right corner of the page.

If the beforementioned actions do not have an effect, please contact our customer support via e-mail info@crowdestate.eu or by phone +372 6 599 111

There may be several reasons why you cannot confirm your investment order. Here are a few of the most common ones with possible solutions:

1) User does not insert the required SMS code in the allocated 3 minutes after the investment order is made.

o Please make your investment order again and be sure to confirm the action with the SMS code within the allowed 3 minutes.

2) Did not receive the SMS code to my mobile

o Please review the topic "Problems with SMS messages"

3) User or Crowdestate related technical issues that disable the platform from operating properly at the time an investment order is being made

o Try using another browser (i.e if you are using Internet Explorer, try Mozilla Firefox etc)

o Contact Crowdestate customer support

4) Some other factor

Once an investor has reached the confirmation stage of the investment order, the user specified amount is booked from their investment account. If confirming the investment order with the SMS code is unsuccessful, the booked amount is returned to the user's investment account within 5-10 minutes.

Very important! Always use your unique reference number when making a bank transfer. This ensures an automatic transfer of the payment to your investment account. The reference number can be found with the bank transfer details of your investment account.

For Estonian bank transfers, the speed of transfer is determined by the bank you are using.

• Crowdestate's bank account is with LHV bank. If you also make a transfer from an LHV bank account, the transfer will take a few minutes. And if you used a correct reference number, the receipt of funds to your investment account is automatic. You will receive an e-mail notification of the payment arriving to your investment account.
  
• If you are making a payment from any other Estonian bank, the payment will be processed according to SEPA payment rules, usually at least in the morning, noon and evening (3-5x times a day). Once the bank transfer reaches Crowdestate's bank account, the payment to your investment account is automatic, and you will receive an e-mail notification confirming the receipt of funds.
  

If you wish to make an urgent transfer from an Estonian bank (other than LHV), you may use a payment service like Transferfast.

All European bank transfers should also be processed according to SEPA payment rules described above.

From any other banks around the world, please check the speed and cost of the bank transfer with you local bank. You also have the option to use a payment service like Transferwise for speedy payments.

If you are using a payment service, please ensure that their payment will include your name and the reference number of your investment account. Otherwise we may not be able to identify the payment and will refund it.