Support

You can initiate the password change or reset process yourself.

1. Access our website and locate the top-right menu. Click on the “Log in” button to open the login screen.
2. Click on the “Forgot password?” link to open the “Password change” pop-up window.
3. Enter the e-mail address associated with your Crowdestate account. Then click “OK” to initiate the password change process.
4. We’ll promptly send you a new password change message and instructions.

Our password reset messages include a unique link that remains valid for 24 hours, so complete the process within the specified timeframe.

We are continuously developing our software and our updates might cause login problems to some users.  This malfunction is caused by the remnants of our older software that has been saved into user's browser cache.

This error can be solved easily by clearing your browser's cache and trying again.

Some actions on Crowdestate platform require confirmation via an SMS code that will be sent to your mobile phone number listed on your investment account. The following actions always require confirmation by SMS:

• Creation of an investment account, and any modifications to it afterwards
• Investment order

If an SMS code does not arrive to your mobile, please try the following:

1. Check that the mobile number on your investment account is correct, and includes the international country code (i.e for Estonia it is +372 XXX XXX)
   
2. Reload the website in your browser and try performing the desired action again
   
3. Restart your mobile phone, and try performing your desired action again
   

Alternatively, you can now use Google Authenticator to confirm actions. To activate Authenticator, please log in to your user account and find a menu option with your name in the top right corner of the page.

If the beforementioned actions do not have an effect, please contact our customer support via e-mail info@crowdestate.eu or by phone +372 6 599 111