Soutien

Vous pouvez lancer vous-même la procédure de modification ou de réinitialisation de votre mot de passe.

1. Accédez à notre site web et localisez le menu en haut à droite. Cliquez sur le bouton "Se connecter" pour ouvrir l'écran de connexion.
2. Cliquez sur le lien "Mot de passe oublié" pour ouvrir la fenêtre contextuelle "Changement de mot de passe".
3. Entrez l'adresse e-mail associée à votre compte Crowdestate. Cliquez ensuite sur "OK" pour lancer le processus de changement de mot de passe.
4. Nous vous enverrons rapidement un nouveau message de changement de mot de passe et des instructions.

Nos messages de réinitialisation de mot de passe incluent un lien unique qui reste valide pendant 24 heures, donc complétez le processus dans le délai spécifié.

We are continuously developing our software and our updates might cause login problems to some users.  This malfunction is caused by the remnants of our older software that has been saved into user's browser cache.

This error can be solved easily by clearing your browser's cache and trying again.

Some actions on Crowdestate platform require confirmation via an SMS code that will be sent to your mobile phone number listed on your investment account. The following actions always require confirmation by SMS:

• Creation of an investment account, and any modifications to it afterwards
• Investment order

If an SMS code does not arrive to your mobile, please try the following:

1. Check that the mobile number on your investment account is correct, and includes the international country code (i.e for Estonia it is +372 XXX XXX)
   
2. Reload the website in your browser and try performing the desired action again
   
3. Restart your mobile phone, and try performing your desired action again
   

Alternatively, you can now use Google Authenticator to confirm actions. To activate Authenticator, please log in to your user account and find a menu option with your name in the top right corner of the page.

If the beforementioned actions do not have an effect, please contact our customer support via e-mail info@crowdestate.eu or by phone +372 6 599 111

Very important! Always use your unique reference number when making a bank transfer. This ensures an automatic transfer of the payment to your investment account. The reference number can be found with the bank transfer details of your investment account.

For Estonian bank transfers, the speed of transfer is determined by the bank you are using.

• Crowdestate's bank account is with LHV bank. If you also make a transfer from an LHV bank account, the transfer will take a few minutes. And if you used a correct reference number, the receipt of funds to your investment account is automatic. You will receive an e-mail notification of the payment arriving to your investment account.
  
• If you are making a payment from any other Estonian bank, the payment will be processed according to SEPA payment rules, usually at least in the morning, noon and evening (3-5x times a day). Once the bank transfer reaches Crowdestate's bank account, the payment to your investment account is automatic, and you will receive an e-mail notification confirming the receipt of funds.
  

If you wish to make an urgent transfer from an Estonian bank (other than LHV), you may use a payment service like Transferfast.

All European bank transfers should also be processed according to SEPA payment rules described above.

From any other banks around the world, please check the speed and cost of the bank transfer with you local bank. You also have the option to use a payment service like Transferwise for speedy payments.

If you are using a payment service, please ensure that their payment will include your name and the reference number of your investment account. Otherwise we may not be able to identify the payment and will refund it.